Privacy Policy

1. About this policy

This policy explains how Waaberi Language Services LLC handles information collected through waaberiservices.net and related business inquiries. Our separate Waaberi Language Learning website has its own platform and policies.

2. Information we collect

Our Contact form collects an organization or client name, contact name, email address, optional telephone number, inquiry topic, and privacy acknowledgment. Our Request an Interpreter form also collects the requested language, general service type, preferred date and time, time zone, service format, city or general service area when needed, and optional expected duration.

Provide the requester’s basic business contact details, not a patient’s or student’s identity. Neither form has an attachment or free-text message field. The website code does not save form entries in browser storage; your browser may independently remember or restore information.

3. How inquiries are processed and used

We use inquiry details to respond, review availability, discuss service arrangements, and maintain related business records. A submission does not confirm a booking.

Netlify hosts this website and processes form submissions over HTTPS. Netlify Forms stores submissions in its dashboard and uses Akismet for spam filtering. The forms also include a hidden spam-check field. Notification emails are sent to info@waaberiservices.net, our business mailbox hosted by Zoho Mail. The email address you provide is used as the notification’s Reply-To address.

Authorized Waaberi personnel and the service providers supporting hosting, spam prevention, and communications may process these details for those purposes. Provider logs, subprocessors, and processing locations are governed by the providers’ arrangements. We do not promise that information is stored exclusively in the United States.

4. Keep sensitive information out of these channels

Do not submit confidential medical, legal, or student information through these forms, ordinary email, or WhatsApp. Do not include patient names, diagnoses, medical records, legal case details, student records, financial account details, or other sensitive information. These channels are for basic inquiries and are not a secure records portal. Agree on an appropriate sharing method before providing necessary assignment materials.

5. Retention and deletion

We retain inquiry information only as long as reasonably needed to respond, manage an active inquiry, maintain necessary business records, or meet applicable requirements. We review records manually and delete information when it is no longer needed. There is no automatic submission-expiration feature.

Netlify submissions and email copies are separate records; deleting one does not delete the other. Provider backups and service logs may follow separate retention rules. We do not promise a specific provider backup-deletion period.

6. Technical information and cookies

Hosting infrastructure may process IP addresses, requested pages, browser details, and access times to deliver and protect this website. The website code adds no analytics, advertising, cookies, embedded maps, external fonts, or social-media widgets. Hosting and security services may process technical information separately. We will update this policy if the website’s information practices change.

We use HTTPS for website traffic, but no online service or communication method can be guaranteed completely secure.

7. Email, phone, WhatsApp, and English courses

Email and telephone links open your chosen app. WhatsApp is a secondary option for quick questions and general inquiries; its link opens an external service and does not automatically send a message. Information you choose to send through these services may create records outside this website and is also subject to the relevant provider’s policies.

The English Courses link opens learn.waaberiservices.net. That separate platform handles learner accounts, payments, access, and course information. This interpreting website does not access learner accounts or course records.

8. Privacy questions and requests

For questions or requests to access, correct, or delete your inquiry information, email info@waaberiservices.net without including sensitive records. We will review requests under applicable requirements and may need to verify identity using an appropriate method.

You can also call (206) 251-5715. Business hours are Monday–Friday, 8:00 AM–6:00 PM; Saturday, 9:00 AM–2:00 PM; Sunday closed, Pacific Time. These channels are not emergency services. No particular response time is guaranteed.

Changes to this policy will be posted on this page with an updated revision date.